1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, organization)
• Payment and billing information
• Usage data and experiment metadata
• Communications with our support team
• Information from third-party integrations you connect

We automatically collect certain technical information when you use our platform, including IP addresses, browser type, device information, and interaction data.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity

Important: We never use your training data, model weights, or experiment results to train our own models or improve our algorithms.

3. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• With service providers who assist in operating our platform
• To comply with legal obligations or valid legal processes
• To protect the rights, privacy, safety of GradientPond, our users, or the public
• In connection with a merger, acquisition, or sale of assets (with notice)
• With your consent or at your direction

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Upon account deletion, we remove your personal data within 30 days and purge all backups within 90 days. Experiment data and model artifacts are deleted immediately upon request. We may retain certain information as required by law or for legitimate business purposes such as fraud prevention.

5. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability — receive your data in a structured format
• Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at privacy@gradientpond.com.

6. Cookies & Tracking

We use cookies and similar technologies to:

• Keep you signed in and remember your preferences
• Understand how you use our platform
• Improve our services and user experience
• Measure the effectiveness of our communications

You can control cookies through your browser settings. Disabling certain cookies may limit platform functionality. We do not use third-party advertising cookies.

If you have questions about this Privacy Policy, please contact us at privacy@gradientpond.com or write to: GradientPond, Inc., 548 Market St, Suite 35000, San Francisco, CA 94104.